We want you to have the best experience possible when shopping with us. We cover the cost of shipping, so all shipping from our store is FREE!
Order processing times are between 1~4 business days after the day you placed your order. Most packages are prepared within 24 hours, but if our warehouse is exceptionally backed up processing times may go up to 4-5 business days following the day you placed your order.
Our warehouse processes and ships out all orders Mondays - Fridays (excluding major holidays). After placing your order, your package should be shipped out within 4-7 business days after your order has been placed, and you will receive an email with the tracking number soon after. Please note that we only ship to the United States and Canada.
Please note that we work with suppliers from all around the world. On average our products typically take up to 4-6 weeks for delivery, however shipping times may still slightly vary. We ask all customers to please check product descriptions carefully for estimated shipping times. Please note that at this time we only ship to customers within the United States and Canada. **Due to the impact of Covid-19 we are currently experiencing delays with shipping that could go up to 8-10 weeks. Please check product descriptions carefully for shipping disclaimers**
Please note that customers will receive a tracking code 7-10 business days after order has been placed. To track your order, please visit our Order Tracking page and follow the instructions as written. Tracking information is available within 4-5 business days from the day we sent you the tracking code.
If you have any questions, issues or need assistance with tracking your order please use the Contact Us link at the top of this page. Alternatively you can also email us at firstname.lastname@example.org. We will respond within 24 hours to your email, excluding weekends.
If you have any questions or concerns regarding your order please let us know via email@example.com and we'll get back to you within 24 hours.