Frequently Asked Questions

Welcome to our FAQ Page

OTHER INQUIRIES

We answer messages and emails in the order they are received and we try to respond as promptly as possible. We mostly reply within 24 hours of receiving a message or email. We can be reached at info@thehelpfulkitchen.com.

In the event that any of your items are out of stock, we will send you an email to let you know when we expect to have the items shipped out by. If the items are not expected to be restocked within 2 weeks, we will automatically refund you for those items. 

Returns

We apologize that your shipment didn't arrive in perfect condition! Please contact us with your name and order number for further assistance. For damaged items, please note that you may be required to provide photos of the product.

If any of your purchased items are missing or damaged please contact us immediately to resolve the issue. We have a Refund Policy which lasts 14 days from the date of your delivered package. To get a hold of us please either use the Contact Us tab at the top of this page or email us at sales@thehelpfulkitchen.com

For further information on refunds please visit our Refund and Exchange Policy page. 

If your order has not arrived within the estimated delivery time frame as stated on all product descriptions please contact us at sales@thehelpfulkitchen.com. We will investigate and issue either an exchange or refund if necessary. 

**Please note that with Covid-19, delivery times may extend up to 2 weeks from normal delivery time frames. Please try to track your order before contacting customer service to find where your package is.**

For further information on refunds for non-delivered items please visit our Refund and Exchange Policy page.  

Shipping

Once an order has been placed, our warehouse staff can pack and ship your order within 24 hours, so it's not always possible to process address change requests. If you notice an error, please email us ASAP with your name and order # so we can try to make a correction(s) to your package before it departs. There's no guarantee we can make it, especially once it leaves our warehouse, but we'll do everything we can! 

At this time we only ship to customers living within the United States and Canada. Please check product descriptions for estimated delivery time-frames.  

Order processing times are between 1~4 business days after the day you placed your order. Most packages are prepared within 24 hours, but if our warehouse is exceptionally backed up processing times may go up to 4-5 business days following the day you placed your order.  

Our warehouse processes and ships out all orders Mondays - Fridays (excluding major holidays). After placing your order, your package should be shipped out within 4-5  business days after your order has been placed, and you will receive an email with the tracking number soon after. Please note that we only ship to the United States and Canada

Please note that all deliveries typically take 6-8 weeks on average. For shipping disclaimers we recommend all customers to check product descriptions carefully.

**Please note that currently due to Covid-19 we are experiencing delayed shipping times which can increase deliveries by up to two weeks. Please read product descriptions carefully for shipping disclaimers**  

To track your order, simply go to Track My Order in the Main Menu & select Order Tracking. Enter your order number and email address to pull up tracking information. If you need further assistance, we are always willing to help you.

TRACKING NUMBER NOT WORKING:

Tracking numbers do not instantly update with delivery information. Sometimes it may take a few extra business days (4-5) for delivery information to be updated in our carriers' systems.  If your tracking number is showing "Unavailable" tracking information, do not panic. Simply wait 4-5 business days and try the tracking number again. Shipping usually takes between 6-8 weeks, so you can estimate that it will take about that long from the time your package ships until you receive it. Rest assured, if you have received a tracking number, your package has been shipped and it is on the way.  **Please note that with Covid-19 delivery can be extended at latest up to 8-10 weeks counting for delays**

With that being said, we try our very best to make sure each customer IS provided with a working tracking number for their items. If  your tracking number is still not working after waiting the few extra business days, please contact us at sales@thehelpfulkitchen.com or use our Contact Us form. We will investigate and tell you the status of your package. 

THE TRACKING NUMBER SAYS DELIVERED, BUT I HAVEN'T RECEIVED MY ORDER?

If you have not received your order please provide us with your name and order # and we will investigate. In order to contact us please email us at sales@thehelpfulkitchen.com or use our Contact Us form at the top of the page. If it has been determined that the package was sent to the wrong location due to our error we will issue either an exchange or refund.  

Our goal is to provide high quality, unique products at low cost and with FREE shipping. In order to achieve this we've had to opt for lower cost shipping options, which unfortunately take longer for the product to arrive to the customer. 

We are also very selective with our manufacturers and suppliers and only work with the best in the business. This ensures consistency and also increases the likelihood that customers will be satisfied with their purchases. 

With that being said, we understand the frustration customers may feel about long shipping times. We try our best to accommodate this by providing all of our customers with tracking codes, so they can see where their item is for themselves. We also offer exchanges or refunds in the event that the product did not arrive within the estimated delivery time frame as stated on all product descriptions. 

**Please also keep in mind that our store has also been impacted by COVID-19, and that we are trying our best to make sure each and every customer receives their product as fast and as efficiently as possible. If your item does not arrive within the estimated shipment period as stated on all product descriptions please Contact Us .**

Depending on the size of your order you may receive separate packages, each with a individual tracking number. When this happens use our tracking page , and input the tracking number of the missing item to see where it is.

Do you still have a question? Send us an email via info@thehelpfulkitchen.com and we'll get back to you within 24 hours guaranteed.